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  1. #1
    Charlie_girl's Avatar
    Charlie_girl is offline Amateur Gamer
    Join Date
    Sep 2012
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    451

    Default reset password??

    I can't seem to figure this out

    -so i haven't played in a LONG time. And when i tried to log in today it let me. Then it said i have to reset my password for security reasons. SO i type in my username, password, new password, new password again, click the button, and it says station username or password is wrong. So then i carefully typed in my password again, and it still said it was wrong. But before, it let me log in so i know thats the right password! HELP!

    Happy halloween!
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  2. #2
    Sarannah's Avatar
    Sarannah is offline Pro Gamer
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    Jun 2013
    Posts
    714

    Default Re: reset password??

    Hi there...
    Maybe you should try entering your old username & password. If that doesn't work, double check you don't have Caps lock on. Or even re-loading the page works. (I had this problem happen to me lots) Still won't work? Then you should probably send a ticket in.
    "Why bother?"

  3. #3
    ashfr's Avatar
    ashfr is offline Master Gamer
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    Nov 2012
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    1,854

    Default Re: reset password??

    Quote Originally Posted by Sarannah View Post
    Then you should probably send a ticket in.
    You have to log in to send in a ticket.

  4. #4
    Sarannah's Avatar
    Sarannah is offline Pro Gamer
    Join Date
    Jun 2013
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    714

    Default Re: reset password??

    Quote Originally Posted by ashfr View Post
    You have to log in to send in a ticket.
    Oops, my bad. Forgot bout that, well she can always call them.
    "Why bother?"

  5. #5
    Lollipop's Avatar
    Lollipop is offline Master Gamer
    Join Date
    Nov 2009
    Posts
    1,140

    Default Re: reset password??

    Yes, this happened to me once too. I had reset my password for security reasons, even though it didn't tell me to. But the password and the old one didn't work. It turns out, my new password was too long. It doesn't specifically say this anywhere, but it can only be 15 characters long I believe. If it's over that, that's the reason why it won't work. I called them and talked to someone, who helped me get it back to normal.

    "There's some good in this world... and it's worth fighting for." -Samwise Gamgee

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