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Title: I can't log in... At all :(

  1. #1
    k3la is offline Newbie Explorer
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    Oct 2013
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    Default I can't log in... At all :(

    Okay I joined this forum thing to find an answer to my question.....

    So first of all, I cannot log into my account. Whenever I try, it comes up as wrong username and password for both my main account AND backup account (Yes, I'm typing it in correctly). I have even tried creating like three new accounts and the same wrong username password thing shows up. Yes, I have tried to change my password and ended up with the same results. After some research, I found out that I had to clear cookies and caches. SAME THING when trying to log in again. I can't send in a help ticket because it requires you to log on which I can't. I've even tried this on three different computers. This had been happening for about a week. I'm desperate because this is kind of the only help I can get.......Thanks!

  2. #2
    MirandaFlamestory's Avatar
    MirandaFlamestory is offline Amateur Gamer
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    Dec 2011
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    Default Re: I can't log in... At all :(

    Wow, my first suggestion was going to be try logging in a different computer, but I see that you've tried it on three different ones o.o Well since you have tried logging in on three different computers, it must me Free Realms that is having the issues. My suggestion to you it to try logging in on your FR account on the SOE webpage. Because you can also send in a "ticket" there for any technical issues you're having related to any of their games, including log in issues. I hope this helps! (:
    Here is the link to the SOE website for the customer support issues:
    Customer Support | Sony Online Entertainment
    Last edited by MirandaFlamestory; 10-10-2013 at 11:18 AM.

    Èmma & Barbìe
    ~♥Frostbitten Boutique♥~♥Buying & Selling Items♥~

  3. #3
    saramaese's Avatar
    saramaese is offline Amateur Gamer
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    Default Re: I can't log in... At all :(

    Change your password, in your 'Change Password'
    ~Roses~
    Love<3

  4. #4
    Elliot's Avatar
    Elliot is offline Master Gamer
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    Default Re: I can't log in... At all :(

    My opinion is to call Customer Support =)
    US:
    858-790-5200
    UK: (44)870-600-0267
    DE: (49)180-500-7774
    FR: Inside France (33)825-120-549
    Outside France (33)171-230-495
    ES: Spain (34)912-754-643
    US/Spanish 858-790-5201
    PT: (858 )790-5201

    Come check out Free Realms Betta!
    A Friendly Site that wants you to join! =)


  5. #5
    ashfr's Avatar
    ashfr is offline Master Gamer
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    Nov 2012
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    Default Re: I can't log in... At all :(

    Quote Originally Posted by saramaese View Post
    Change your password, in your 'Change Password'
    Quote Originally Posted by k3la View Post
    Yes, I have tried to change my password and ended up with the same results.
    ..........

  6. #6
    Teddy Azureflare is offline Amateur Gamer
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    Jul 2013
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    Default Re: I can't log in... At all :(

    This has happened to me today. I tried to log in with my alt. I also tried making new accounts. Nothing works, I hope it gets fixed soon.

  7. #7
    Eclípse is offline Explorer
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    Default Re: I can't log in... At all :(

    This is happening to me!!!
    *Mwahh

  8. #8
    Brett Firemumbles's Avatar
    Brett Firemumbles is offline Master Gamer
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    Default Re: I can't log in... At all :(

    Quote Originally Posted by Teddy Azureflare View Post
    This has happened to me today. I tried to log in with my alt. I also tried making new accounts. Nothing works, I hope it gets fixed soon.
    Same thing is happening to me as I am typing this message. My siblings and I can't log in game, getting this #error. Hopefully, we didn't get hacked.

    IGN: Brett Firemumbles - Any server will do... Just port!
    Follow your folly. Mine is playing "Free
    Pay Realms." - Anonymous (:

  9. #9
    Eclípse is offline Explorer
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    Mar 2013
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    Default Re: I can't log in... At all :(

    Guys I was shaking and so desperate to log in again I thought something went wrong..with my account but it isn't that. Its just a glitch because when I logged in it kept saying my info was not correct although IT WAS, and I even deleted the cookies and stuff and said the same thing and tried on my other computer still the same so I know its some glitch
    *Mwahh

  10. #10
    DespicableDani's Avatar
    DespicableDani is offline Master Gamer
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    Sep 2011
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    Default Re: I can't log in... At all :(

    It was happening across all of SOE games, it's up and running correctly now.
    Brett Firemumbles likes this.
    My adventure ends here.

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