Play Free Realms NowJoin Free Realms Insider

Results 1 to 10 of 10
  1. #1
    Nymo's Avatar
    Nymo is offline Master Gamer

    Join Date
    May 2009
    Posts
    1,627

    Default Heads Up: Customer Service Down

    Did you try to go to http://help.freerealms.com/ and only found this message "This site is undergoing maintenance"?

    Apparently, SOE's CS Ticket System is currently down. No further word on what or why.
    From SOE's Naylie on Twitter: "FYI - CS Ticket system is currently down. More information pending."

    Will update if there's any new info...

    New tweet from SOE's Gnobrin: "Our petition system is undergoing emergency maintenance. We are working to get this corrected as quickly as possible. #SOE #EQII #EQ"
    Last edited by Nymo; 04-08-2010 at 09:56 PM.
    I am lost

    Spoiler: show


    Thanks Free Realms Lead Animator Floyd Bishop for the the animated signature!


    Your new Free Realms content has been delayed...
    ...FOREVER!!!



  2. #2
    Join Date
    Aug 2009
    Posts
    3,075

    Default Re: Heads Up: Customer Service Down

    That's weird.Maybe it's a really,really,big update?

    K-ON!
    I don't suggest you to open the following spoiler. I think it'll explode! Run!
    Spoiler: show
    Silly you, why did you open the spoiler? Haha.

  3. #3
    TheBananaKing's Avatar
    TheBananaKing is offline Master Gamer
    Join Date
    Jul 2009
    Posts
    2,636

    Default Re: Heads Up: Customer Service Down

    Quote Originally Posted by Alexander Free Realms View Post
    That's weird.Maybe it's a really,really,big update?
    It's not the site or game, just customer service. Hopefully they're updating the ticket system, because recently I've had alot of my tickets go right past referees without them even knowing I sent it

  4. #4
    Nymo's Avatar
    Nymo is offline Master Gamer

    Join Date
    May 2009
    Posts
    1,627

    Default Re: Heads Up: Customer Service Down

    This is effective for all SOE games CS ticket systems as it seems. Looks like it wasn't intentional...
    I am lost

    Spoiler: show


    Thanks Free Realms Lead Animator Floyd Bishop for the the animated signature!


    Your new Free Realms content has been delayed...
    ...FOREVER!!!



  5. #5
    Join Date
    Jan 2010
    Posts
    56

    Default Re: Heads Up: Customer Service Down

    i hope everything is alright
    Brandon Royalty $_$

  6. #6
    TheBananaKing's Avatar
    TheBananaKing is offline Master Gamer
    Join Date
    Jul 2009
    Posts
    2,636

    Default Re: Heads Up: Customer Service Down

    They said it was emergency matienence. Perhaps it was unintentional...or they were just tired of ticketing

  7. #7
    Join Date
    Jan 2010
    Posts
    56

    Default Re: Heads Up: Customer Service Down

    oh hmm,i see
    Brandon Royalty $_$

  8. #8
    Stephani Rabbitheart's Avatar
    Stephani Rabbitheart is offline Master Gamer
    Join Date
    Dec 2009
    Posts
    1,436

    Default Re: Heads Up: Customer Service Down

    Oh thanks, Nymo! I just asked in game if the help screen was under maintenance! LOL

    I need to write a ticket really bad... My quest says "Soccer Star: Sidekicks Steal" and Coach Eddie wants me to beat the Mudhoppers. But then under that it said I need to catch four Slugmud Skippers and then talk to Jonah somebody so I went and caught the fish but it wouldn't let me talk to Jonah. LOL Y

    Yesterday I had a bad problem with one of my kart quests and Ref Silver came right away and fixed it for me but I think this one is really extra weird. LOL

    My drama with Free Realms continues....

    Oh good grief! I forgot that I am using Stephanie's computer... mine is having bad problems still... anyway... this is really Zadira.

    Thanks for posting the info Nymo.


  9. #9
    Join Date
    Jan 2010
    Posts
    56

    Default Re: Heads Up: Customer Service Down

    oh i had a quest like that today,it was weird i think all my quest messed up D:
    Brandon Royalty $_$

  10. #10
    Dawn Springlight's Avatar
    Dawn Springlight is offline Master Gamer
    Join Date
    May 2009
    Posts
    2,502

    Default Re: Heads Up: Customer Service Down

    Quote Originally Posted by Stephani Rabbitheart View Post
    Oh thanks, Nymo! I just asked in game if the help screen was under maintenance! LOL

    I need to write a ticket really bad... My quest says "Soccer Star: Sidekicks Steal" and Coach Eddie wants me to beat the Mudhoppers. But then under that it said I need to catch four Slugmud Skippers and then talk to Jonah somebody so I went and caught the fish but it wouldn't let me talk to Jonah. LOL Y

    Yesterday I had a bad problem with one of my kart quests and Ref Silver came right away and fixed it for me but I think this one is really extra weird. LOL

    My drama with Free Realms continues....

    Oh good grief! I forgot that I am using Stephanie's computer... mine is having bad problems still... anyway... this is really Zadira.

    Thanks for posting the info Nymo.
    I have had the problem with a number of different quests. I just delete them then get them again.

    Ohhhh, and I bet I know why you can't talk to Jonah! He's in the belly of the whale!



    [ame]http://www.youtube.com/watch?v=vhYdVj7A_FU[/ame]

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •