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Thank you to members chris30s and RandomPlayer for bringing to our attention the following ongoing issues with the Free Realms Royal Vault as well as the trading function.
 
For over two months, several members have been experiencing empty chests while opening in the vault or from a pet find. The reason they were empty is due to a new item quantity cap instituted by SOE.  There are several items that now have a quantity limit, which means that if you open a chest and you already have too many of that item in your inventory, you will not get the item.

THIS CAP WILL AFFECT ANY CHESTS YOU OPEN -- vault, pets, dungeons. IT ALSO AFFECTS DUNGEON DROPS (BAGS) -- but not the end-boss drop. AS WELL AS ITEMS YOU TRADE -- both to/from another person and from Live Gamer Exchange.

If you have gone into the vault and gotten empty chests, then you can submit a ticket to get a refund of your wasted treasure tickets. When you fill out your trouble ticket, please try to include any possible dates that you remember and all of the characters involved. Once you get your ticket refund, the ref will tell you to stay out of the vault until there's notification of it being fixed, because this refund is a one-time only deal.  Only tickets lost over the last two months will be reimbursed.

It's also possible that you are at or above the item quantity limits, which are shown below:
 
  • Armor (levels 1-4): 1 of each type/color/level
  • Necklaces: 1 of each type
  • Party Poppers: 50
  • Pet Food: 20 of each type
  • Rings: 1 of each type
  • Silly String: 50 of each color
  • Square Shards: 1 of each type
  • Triangle Shards: 1 of each type
  • VR's (one-time use): 20 of each card
Possible Limits:
  • Circle Shards: probably 1 of each type
  • Diamond Shards: probably 1 of each type
  • Gems: somewhere over 100
  • Harvesting items: somewhere over 800
  • Ores: somewhere over 1300
Items that do not have a limit:
  • Potions
  • Items from the Wheel
We remain hopeful that SOE will swiftly address this issue.  Thanks again and credit to chris30s and RandomPlayer for the information!
Thank you to members chris30s and RandomPlayer for bringing to our attention the following ongoing issues with the Free Realms Royal Vault as well as the trading function.
 
For over two months, several members have been experiencing empty chests while opening in the vault or from a pet find. The reason they were empty is due to a new item quantity cap instituted by SOE.  There are several items that now have a quantity limit, which means that if you open a chest and you already have too many of that item in your inventory, you will not get the item.

THIS CAP WILL AFFECT ANY CHESTS YOU OPEN -- vault, pets, dungeons. IT ALSO AFFECTS DUNGEON DROPS (BAGS) -- but not the end-boss drop. AS WELL AS ITEMS YOU TRADE -- both to/from another person and from Live Gamer Exchange.

If you have gone into the vault and gotten empty chests, then you can submit a ticket to get a refund of your wasted treasure tickets. When you fill out your trouble ticket, please try to include any possible dates that you remember and all of the characters involved. Once you get your ticket refund, the ref will tell you to stay out of the vault until there's notification of it being fixed, because this refund is a one-time only deal.  Only tickets lost over the last two months will be reimbursed.

It's also possible that you are at or above the item quantity limits, which are shown below:
 
  • Armor (levels 1-4): 1 of each type/color/level
  • Necklaces: 1 of each type
  • Party Poppers: 50
  • Pet Food: 20 of each type
  • Rings: 1 of each type
  • Silly String: 50 of each color
  • Square Shards: 1 of each type
  • Triangle Shards: 1 of each type
  • VR's (one-time use): 20 of each card
Possible Limits:
  • Circle Shards: probably 1 of each type
  • Diamond Shards: probably 1 of each type
  • Gems: somewhere over 100
  • Harvesting items: somewhere over 800
  • Ores: somewhere over 1300
Items that do not have a limit:
  • Potions
  • Items from the Wheel
We remain hopeful that SOE will swiftly address this issue.  Thanks again and credit to chris30s and RandomPlayer for the information!

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