Important Notice Regarding the Vault and Potential Trading Issues

For over two months, several members have been experiencing empty chests while opening in the vault or from a pet find. The reason they were empty is due to a new item quantity cap instituted by SOE.  There are several items that now have a quantity limit, which means that if you open a chest and you already have too many of that item in your inventory, you will not get the item.

THIS CAP WILL AFFECT ANY CHESTS YOU OPEN -- vault, pets, dungeons. IT ALSO AFFECTS DUNGEON DROPS (BAGS) -- but not the end-boss drop. AS WELL AS ITEMS YOU TRADE -- both to/from another person and from Live Gamer Exchange.

If you have gone into the vault and gotten empty chests, then you can submit a ticket to get a refund of your wasted treasure tickets. When you fill out your trouble ticket, please try to include any possible dates that you remember and all of the characters involved. Once you get your ticket refund, the ref will tell you to stay out of the vault until there's notification of it being fixed, because this refund is a one-time only deal.  Only tickets lost over the last two months will be reimbursed.

It's also possible that you are at or above the item quantity limits, which are shown below:

 

For over two months, several members have been experiencing empty chests while opening in the vault or from a pet find. The reason they were empty is due to a new item quantity cap instituted by SOE.  There are several items that now have a quantity limit, which means that if you open a chest and you already have too many of that item in your inventory, you will not get the item.

THIS CAP WILL AFFECT ANY CHESTS YOU OPEN -- vault, pets, dungeons. IT ALSO AFFECTS DUNGEON DROPS (BAGS) -- but not the end-boss drop. AS WELL AS ITEMS YOU TRADE -- both to/from another person and from Live Gamer Exchange.

If you have gone into the vault and gotten empty chests, then you can submit a ticket to get a refund of your wasted treasure tickets. When you fill out your trouble ticket, please try to include any possible dates that you remember and all of the characters involved. Once you get your ticket refund, the ref will tell you to stay out of the vault until there's notification of it being fixed, because this refund is a one-time only deal.  Only tickets lost over the last two months will be reimbursed.

It's also possible that you are at or above the item quantity limits, which are shown below: